24SupportSmart maintenance platform
Manage maintenance and support with confidence
Set up locations, departments, users, and technicians — then manage tickets, work orders, asset maintenance, reports, and live statistics from one integrated platform.
Locations & departments
User management
Technicians & skills
Tickets & assignment
Work orders
Asset registry
Core capabilities
From organization setup to maintenance execution, reporting, and analytics.
Locations & departments
Create sites and departments, then link staff and tickets to the right organizational unit.
User management
Add users with roles — admin, manager, supervisor, technician, requester, or viewer.
Technicians & skills
Register technicians and define their service specializations for smart ticket routing.
Tickets & assignment
Open maintenance tickets and assign them to qualified technicians by service type.
Work orders
Create work orders, attach files, track status, and follow technician progress.
Asset registry
Register equipment with location, status, and full maintenance history.
Preventive maintenance
Schedule periodic maintenance intervals and track next due dates per asset.
Maintenance logs & print
Every service creates an immutable log entry — view history and print records as PDF.
QR code per asset
Scan any asset instantly to view details, status, and maintenance records.
Maintenance alerts
Dashboard alerts for overdue and upcoming maintenance before failures occur.
Reports & export
Export tickets, assets, and technician reports as PDF or Excel with filters.
Statistics & KPIs
Live dashboard with ticket trends, asset status, and performance indicators.
Detailed modules
Everything included in 24Support — organized by workflow stage.
Organization setup
Build the foundation before daily operations begin.
- Create and manage locations across your facilities
- Define departments and link them to locations
- Configure maintenance service types and categories
- Add users with role-based access control
- Register technicians and assign service specializations
Daily operations
Handle requests, assignments, and field work end to end.
- Staff open tickets with automatic location and department context
- Supervisors assign tickets to technicians by specialization
- Create work orders with attachments and status tracking
- Full ticket timeline — every status change is recorded
- Dedicated technician dashboard for assigned work
Assets & maintenance
Keep equipment healthy with preventive care and audit trails.
- Asset registry with QR codes for quick field access
- Periodic maintenance schedules with due-date tracking
- Immutable maintenance log — new entry for every service
- Print maintenance log records as PDF from asset details
- Proactive alerts for overdue and upcoming maintenance
Reports & analytics
Measure performance and export data for management review.
- KPI cards, charts, and ticket trend analytics
- Tickets report with filters by period, status, service, department
- Assets report with maintenance status and log counts
- Technician workload and completion report
- Download any report as PDF or Excel
How it works
From setup to closure — a complete maintenance lifecycle
Configure the organization
Add locations, departments, services, users, and technician specializations.
Staff opens a ticket
The requester describes the issue; location and department are applied automatically.
Assign & execute
Supervisors assign tickets or work orders; technicians update status and notes.
Maintain assets
Log preventive maintenance, track due dates, and print service records.
Close & report
Tickets close with a full audit trail; managers export reports and review KPIs.
Ready to get started?
Sign in with the demo account below or use your organization's credentials.
demo10203004